Accounts cancelled/terminated by us for violating our Terms of Service Policy do not qualify for the 30 day money back guarantee. For example, if your account is cancelled due to spamming or warez, you will not be given any refund.

To receive a full refund please let us know why you are not satisfied. This collation of information will be used to improve and provide the highest quality Malaysia website hosting service possible for our present and future customers.

To cancel your website hosting plan and receive a full refund click on the email link below and we will commence the cancellation. Any cancellation request will be effective upon receipt. We will email you to confirm the cancellation of your Malaysian website hosting service has been completed.

Refund of all monies due will be made not later than the last day of the month in which the cancellation request is received. Monies can only be refunded using the PayPal system.

We commenced our Malaysia website hosting service in 2004; as at 01 October 2009 we are proud to advise that we have never had a client request their Malaysia website hosting account be cancelled.